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If you are using a screen reader and are having problems using this website, please call (888) 842-5007 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.
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FAQs

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  • What time does the show start and end?

    Venue doors open at 4pm and music will start at 5pm. Schedule will be posted on the website closer to the event date.

  • How do I buy tickets?

    Tickets are available for purchase on www.ticketmaster.com. Dates and times are local.

  • How do I access my tickets?

    The Majority of the tickets are delivered through the Ticketmaster mobile app. Please be sure to download the Ticketmaster app using the email address associated with your purchase.

    Still can’t find your tickets? Please reach out to your point of purchase.

  • I am disabled, or have an injury - do I need to purchase Accessible Seating?

    Accessible seating is available for purchase online through the Ticketmaster website.

    Click here for the venue’s ADA Guide

  • I am no longer able to attend, can I get a refund?

    Sorry, we do not offer refunds.

  • Will there be food available?

    Yes, click here for a food and beverage guide. 

  • Do you allow re-entry?

    Empower Field at Mile High has a NO RE-ENTRY policy. Ticketed guests who leave the building are NOT permitted to re-enter with a previously scanned ticket.

  • Will there be free water refill stations?

    Yes, free water is available onsite.

  • Where can I park?

    Please click here for a full list of parking options.

  • Is there public transportation to the event?

    Yes, please click here for more information on public transportation. 

  • Where is the rideshare pick-up/ drop off location?

    Please click here for all things rideshare.

  • Do you allow service animals in the venue?

    Service animals are allowed. We do not allow pets.

  • Do you have a lost & found?

    Lost and found items will be held at the Guest Relations Center they were turned in at until the stadium has been cleared on that level. Any unclaimed items will be transferred to the main Lost and Found once the stadium has been cleared. Following an event, please fill out the lost and found claim form or call 720-258-3889 to inquire about any lost items. Items will be held for 30 days.

  • Where are Guest Relation Centers located?

    Guest Relations Centers are located on all general seating levels of the stadium for guests to obtain information or assistance. Guest Relations Centers are located by Gate 10 and Section 122, United Club East and West, North Reserve Section 322, and Level 5 Section 508 and 534.

  • Are there phone charging stations?

    Yes, phone charging stations are conveniently located throughout the venue. 

  • What is your bag policy?

    Please check the clear bag policy here.

  • What items are allowed in?

    Please check here for a list of allowed and prohibited items. 

  • What form of payment is accepted?

    Empower Field at Mile High is CASHLESS. However, reverse ATMs and U.S. Bank ATMs are located on level 1 near sections 105, 114, 122, and 133. Additional ATMs are located adjacent to all Guest Relations Centers on stadium levels 3 and 5.

    Apple Pay is accepted everywhere inside of Empower Field at Mile High.

  • What if my question isn't asked frequently enough to be listed here?

    Please contact us with any other questions you may have here!